- Downloads & Technical Info
- Technical Support
- Pre-Sales Info
Manuals, Patches and Support Information
ISC posts software patches and technical support information on this website. To view the appropriate support page for your product, select it from one of the following lists:
Contacting ISC Technical Support
If you are experiencing difficulties with our software, or have a question about a product you have already purchased, our technical support representatives can help. To help expedite this process, please have the following information available before contacting ISC:
- your name, organization, and phone number
- the ISC product name, version, and serial number
- your platform (relevant hardware/operating system information)
You may contact technical support by phone Monday through Friday from 8:30 am to 5:00 pm Central time: (708) 445-9415. You may also contact technical support after business hours by sending e-mail.
Technical Support Policy
Technical support (including free upgrades) for an ISC product is normally provided for a period of one year commencing on your purchase date as part of our standard licensing agreement.
This standard 1-year technical support period can be extended by purchasing a renewable maintenance contract. Annual maintenance agreements ensure continued access to technical support and software updates.
NOTE: ISC only provides technical support for software applications developed by ISC. This includes ISC security applications marketed by AT&T, but does not extend to other AT&T services such as security alarm monitoring, telephone equipment, long distance service, and AT&T WorldNet service. Please contact AT&T directly if you are having technical problems with one of their product lines.
ISC also provides tier 2 technical support for the HP Praesidium CDSA 1.2 CSPs. To obtain technical support for these products, you should first contact your tier 1 HP support personnel.
Obtaining Pre-Sales Information
If you have questions that are not answered on this web site, please contact the ISC Sales Center.